WhatsApp Chatbot for Seamless Order Automation
Client
Balutedaar – A Pune-based farm-fresh vegetable delivery service focused on connecting local producers with urban customers through curated produce combos.
Project Overview:
Balutedaar approached AI India Innovations to streamline its growing order volumes. The goal was to eliminate manual order-taking, simplify the customer journey, and scale operations all without requiring users to download any app.
Objectives:
- Automate and digitize the order process
- Provide a seamless, app-free experience for customers
- Ensure scalability across multiple pin codes and product offerings
- Maintain reliability and personalization through WhatsApp
Our Solution:
AI India Innovations built a smart WhatsApp chatbot powered by Flask, Route Mobile API, and MySQL to manage end-to-end order workflows. Customers can now interact with the business entirely on WhatsApp from browsing combos to payment without human intervention.
Key Features:
- Conversational UI – Quick replies, buttons, emoji support, and multilingual capabilities
- Database-Driven – Tracks user profiles, carts, orders, delivery addresses, and logs
- Multiple Payment Modes – Integrated with Razor pay, Pag Seguro, and COD
- Smart Input Validation – For names, addresses, and pin codes
- Modular Framework – Easily extendable for new locations and offerings
- Stable Error Handling – Logs issues, manages fallbacks, and ensures consistent uptime
Technology Stack:
- Backend: Python (Flask Framework)
- Messaging API: Route Mobile
- Database: MySQL
- Payments: Razorpay & other regional gateways
Business Impact:
- Achieved 100% automation of the order journey
- Improved operational efficiency and reduced manual errors
- Enhanced customer engagement through WhatsApp-based ordering
- Positioned the client for rapid expansion into new markets
Conclusion:
This WhatsApp chatbot project demonstrates how businesses in retail, e-commerce, logistics, and hyperlocal delivery can unlock operational efficiency and customer convenience using conversational AI. The solution is scalable, reliable, and adaptable for any product-based business looking to simplify ordering while enhancing user experience.
Ready to Automate Your Orders on WhatsApp?
Whether you're in retail, F&B, delivery, or any product-based business – let us help you build a seamless, smart chatbot that drives sales and simplifies operations.